Welcome to www.subtechfactroty.com(hereafter "us", "we" or "our"). We understand that your privacy is of utmost importance, and we are dedicated to safeguarding your personal information. This Privacy Policy is designed to provide you with a comprehensive understanding of how we collect, use, share, and protect your data when you interact with our services. By using our website, mobile applications, or any other services provided by us, you agree to the terms outlined in this policy. Please read this policy carefully to ensure that you are familiar with the terms.

 

1. INFORMATION WE COLLECT

Personal Information: When you engage with our services, we may collect personal information that you voluntarily provide. This can include your name, email address, phone number, mailing address, and other contact details. Such information is typically gathered when you create an account, make a purchase, subscribe to our newsletter, or participate in surveys.

 

When you place an order or try to place an order on our Site, we gather specific details from you. This includes your name, billing and shipping addresses, payment details (such as credit card numbers), email address, and phone number. We collectively refer to this data as “Order Information.”

 

Usage Information: We also collect information about how you use our services. This includes data such as the pages you visit, the time spent on each page, the links you click, and the features you use. This information helps us understand user behavior and improve our services.

 

Device and Technical Information: When you access our services, we may collect information about your device, such as the type of device, operating system, IP address, browser type, and unique device identifiers. This information is used for security purposes and to ensure the optimal functionality of our services.

 

Cookies and Similar Technologies: We use cookies and similar tracking technologies to provide you with a personalized experience. Cookies are small text files stored on your device that help us remember your preferences, track your browsing history, and analyze website traffic. You can manage your cookie preferences through your browser settings.

 

You have the option to turn Cookies on or off in your web browser. By default, most web browsers accept Cookies, but you can change this setting.

 

You can delete Cookies whenever you want; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

                                                                                                                                              

2. HOW WE COLLOECT INFORMATION

We gather data through two primary methods:

Information Provided by You

a.  SubtechFactory collects your information in several ways, including: When you contact us via the website, phone, mail, email, or any other communication channel.

b.  When you register for an account to access our products or services.

c.  When you make payments to us, whether through the website or other means.

d.  When you choose to receive marketing communications from us.

e.  When you use our services.

All of these actions are conducted in accordance with our privacy policy.

Automatically Collected Information

f.  When you visit our website, we automatically collect certain data to enhance your experience and improve our services. This includes: Information about your visit, such as your IP address, the date and time of your access, and how frequently you visit the site.

g.  Details on how you interact with the website content, including navigation patterns and usage behavior.

This data helps us optimize website content and navigation for a better user experience.

                                                                                                                                              

3. HOW WE USE INFORMATION

Providing and Improving Our Services: We use your personal information to deliver the services you request, process transactions, and provide customer support. We also analyze usage data to improve our services, develop new features, and enhance the overall user experience.

 

Communication: We may use your contact information to send you important notifications, updates, and promotional offers. You can opt-out of promotional emails at any time by following the unsubscribe link in the email or updating your account settings.

 

Security and Compliance: We use your information to detect and prevent fraud, protect the security of services, and comply with legal and regulatory requirements. This may involve sharing information with law enforcement or regulatory authorities when necessary.

 

Marketing and Personalization: We may use your data to personalize your experience, recommend products or services that may interest you, and tailor our marketing efforts. We do not sell your personal information to third parties for their marketing purposes.

                                                                                                                                              

4. HOW LONG DO WE KEEP THE INFORMATION

We will hold on to your personal information only for as long as it6’s needed for the reasons explained in this privacy notice, unless the law says we have to keep it longer (like for taxes, accounting, or other legal reasons). We won’t keep your personal information for more than six (6) months after your account stops being used.

 

Once we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it. If deletion or anonymization is not feasible (for example, if your personal information is stored in backup archives), we will securely store the information and isolate it from any further processing until it can be deleted.

                                                                                                                                              

5. INFORMATION SHARING

Service Providers: We may share your information with third-party service providers who assist us in operating our business and providing our services, such as our employees, agents or courier companies for processing the orders. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

 

Business Transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

 

Legal Requirements: We may disclose your information if required by law, court order, or other legal process. We may also share information to protect our rights, enforce our terms of service, or respond to emergencies.

 

Information from Third Parties: If we receive personal information about you from a third party, we will handle and protect it in accordance with this Privacy Policy. If you are a third party providing personal information about someone else, you must confirm that you have obtained that person’s consent to share their personal information with us.

 

These are not considered to be “selling” your personal information. If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time.

 

Our website may include links to other websites that you might find interesting. However, once you click on these links from our Site to another Site, please be aware that we are not responsible for and have no control over their privacy policies and practices. We recommend that you exercise caution and review the privacy policy of the website you are visiting.

                                                                                                                                              

6. YOUR RIGHTS AND CHOICES

Access and Correction: You have the right to access and correct the personal information we hold about you. You can do this by logging into your account or contacting our customer support team. We will respond to your request within a reasonable time frame.

 

Deletion: You can request the deletion of your personal information by contacting us. We will take reasonable steps to delete your data, except where we are required to retain it for legal or security reasons.

 

Opt-Out: You can opt-out of receiving promotional communications from us at any time by following the unsubscribe link in our emails or updating your account settings.

                                                                                                                                              

7. CHILDREN'S PRIVACY

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete the information as soon as possible.

 

If you reside in Europe, you have the right to access the personal information we hold about you and request that it be corrected, updated, or deleted. To exercise this right, please reach out to us using the contact details provided at the bottom.

                                                                                                                                              

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes. We suggest that users regularly check our Privacy Policy to stay informed about any updates. If needed, we may also notify users of changes to the Privacy Policy via email.

                                                                                                                                              

9. DATA SECURITY

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security practices, such as encryption and secure servers, to safeguard your data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

                                                                                                                                              

10. CONTACT US

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our team. We will respond to your inquiry within a reasonable time frame.

 

SubtechFactory

Email: support@subtechfactory.com

Effective date: 14 April 2025

 

Thank you for trusting us with your personal information. We are committed to protecting your privacy and ensuring that your data is used responsibly and securely.